FAQs

We accept all major credit cards, including Mastercard, Visa, Amex and Diners, cash and cheque by arrangement. Please note that both Diners and Amex attract a 3 per cent surcharge.

Accounts are available to regular business customers who qualify for certain minimum purchase requirements. Ongoing onsite computer support customers Melbourne-wide who have a Support plan for business can arrange payment terms as part of the agreement.

Yes, we carry an extensive range of new spare parts; we have a product catalogue of over 22,000 items. We also have an extensive “graveyard” which can help with certain older machine parts where they are no longer available. This also allows us to provide network support and to repair systems in many cases for a substantially less than the cost of new parts. Where a part is not in stock our status with all major manufacturers allow us to obtain parts usually the same or next day.
Yes. We take many computer repairs that are delivered by a third party. Just make sure you enclose your name, contact details, a description of the fault and a contact number.
Yes, an IT services technician will advise you when your laptop repairs or PC repairs are ready to collect from our Camberwell workshop.
Our workshop offers an immediate diagnosis no waiting service Should you require an onsite visit we always endeavor to schedule as soon as possible, usually within 3 hours of your booking.

We offer a priority workshop service which guarantees your machine will be commenced immediately it is booked in for repair. There is an additional charge of $ 90 for this priority repair service. This should not be confused with our Immediate Diagnosis and quote offer which is free of charge.

Our technicians and engineers are all very experienced and well qualified to assist you with your service & repairs. We have many long term employees who have been servicing & repairing Laptops & Notebooks with all manner of problems for years. The type of problem they are experienced with is almost endless, working very day on Laptop & PC repairs gives them a wealth of experience to draw upon. Our Technical staff also work closely with our parts suppliers to ensure availability and best pricing at all times for clients.
We provide IT support services, computer support and business IT solutions to most of the suburbs in Melbourne. Examples of suburbs we service includes Abbotsford, Alphington, Burnley, Carlton North, Clifton Hill, Collingwood, Cremorne, Fairfield, Fitzroy, Fitzroy North, Princes Hill, Richmond, South Yarra, Prahran, Windsor, Toorak, Kooyong, Armadale, Malvern, Glen Iris, Malvern East, Bentleigh, Bentleigh East, Brighton East, Caulfield, Caulfield East, Caulfield North, Caulfield South, Carnegie, Elsternwick, Gardenvale, Glen Huntly, McKinnon, Murrumbeena, Ormond, St Kilda East, Kew East, Kew, Balwyn, Balwyn North, Deepdene, Hawthorn East, Hawthorn, Camberwell, Canterbury, Surrey Hills, Mont Albert, Ashburton, Dandenong, Ringwood, Lilydale, Box Hill, Blackburn, Belgrave, Oakleigh, Ferntree Gully, Chadstone, Mount Waverley, Glen Waverley, Scoresby, Rowville, Emerald, Burwood, Nunawading, Olinda, Upwey, Forest Hill, Mulgrave, Clayton, Wantirna South, Bayswater, Vermont, Montrose, Croydon.
For the complete list, please view IT support services Melbourne – service areas.
When you have been in business for over 20 years and have the experience our technicians have you are simply better prepared to offer clients superior outcomes. Our technicians are not only experts in their field; they are friendly excellent communicators who work hard to provide customers high quality service. We value our client relationships and provide service accordingly.
We provide computer and laptop repairs onsite or at our workshop in Camberwell, as you prefer. It will depend on the nature of your requirements, what is most suitable for you regarding your availability and the speed you would like the repair undertaken. Call us on 1300 732810 and we will recommend the most economical and efficient alternative to address your issues be it onsite or a workshop repair.
We are accredited and certified by a wide range of brands to perform computer repairs & maintenance and provide IT support. As we have extensive experience, we are able to perform Laptop, Notebook and PC repairs on all machine makes and models. These include, but are not limited to:

  • Hewlett Packard
  • Toshiba
  • Compaq
  • Asus
  • IBM
  • Dell
  • Sony
Our workshop offers an immediate diagnosis no waiting service Should you require an onsite visit we always endeavor to schedule as soon as possible, usually within 3 hours of your booking.

We offer a priority workshop service which guarantees your machine will be commenced immediately it is booked in for repair. There is an additional charge of $ 90 for this priority repair service. This should not be confused with our Immediate Diagnosis and quote offer which is free of charge.

Yes we do, all our service, repair & maintenance work is available to all types of users. We have many Personal, Small office Home office and Business clients all of whom are valued clients.
We do – the type of client we provide IT support to in Melbourne varies greatly, as does the nature of the problems we solve. Our services include the complete supply and installation of all computer hardware and software for small businesses, ongoing service & support, maintenance as well as all basic computer repairs and service. From quite involved and detailed small business network environments to all types of Laptop/Notebook computer repairs, if you have a problem we can help you.
Yes, we carry an extensive range of new spare parts. We also have an extensive “graveyard” which can help with certain older machine parts where they are no longer available. This graveyard allows us to provide parts to repair systems in many cases for a substantially less than the cost of new parts. Where a part is not in stock our status with all major manufacturers allow us to obtain parts usually the same or next day.
Yes we have on display and sell at competitive prices a full range of Laptop/Notebook computers and accessories Inc brands Toshiba, Hewlett Packard, Lenovo and Microsoft. 
Yes, your Technician will advise you when your laptop repairs or PC repairs are ready to collect from our Camberwell workshop.
Yes. We take many computer repairs that are delivered by a third party. Just make sure you enclose your name, contact details, a description of the fault and a contact number. 
We have no minimum charge for our immediate diagnostic service nor do we charge for repair quotations. Your repair cost will depend on whether parts are required and the time it takes to complete the repair. Our technicians are very experienced and strive to keep repairs costs as low as possible.
There are no minimum charges or quotation fees to pay upfront. You simply pay for your repair when you collect machine.
We accept all major credit cards, including MasterCard, Visa, Amex and Diners, cash and cheque by arrangement. Please note that both Diners and Amex attract a 3 per cent surcharge. Accounts are available to regular business customers who qualify for certain minimum purchase requirements. Ongoing onsite computer support customers Melbourne-wide who have Tech Share arrangements can arrange payment terms as part of the agreement.
We will provide literally everything; our IT services team will consult, make recommendations and quote for supply and installation. When installation or upgrades are complete we will offer ongoing onsite computer support options as required by your business, including PC repairs.
This is a situation we come across all the time, and our experience in IT services and onsite computer support enables us to keep downtime to a minimum. You would probably be surprised how little interruption there is to normal business activity when issues like new Server installations, network upgrades and PC repairs are managed properly; this is where Business Works’ experience in onsite computer support is key.

Our comprehensive network support and IT services include extended installation options on weekends and after hours to assist our customers minimise downtime.

Perhaps surprisingly there is quite a large gap in size between our smaller customers and our larger clients.

We have installed as small as two workstation and one server environments through to multiple server environments with over 50 workstations. The majority of our new installations and major upgrades as well as ongoing maintenance for business customers fall somewhere in the middle of this range.

Our sales staff, our technical staff and our IT services support staff all work together closely to provide the best possible solutions for our clients.

Our sales staff are constantly quoting and sourcing products, meeting with suppliers and getting feedback from technical staff to ensure they are up to date with the latest information on a range of issues, from network support to PC repairs.

Our technicians are installing and providing network support for servers and workstations every day.

Our helpdesk staff offer assistance as backup to our sales team and onsite computer support technical staff every day.

For complete IT services for small to medium businesses Melbourne-wide, from PC repairs through to multi-server maintenance, call Business Works today on 1300 732 810.

Arranging support is very simple. If you have time, simply phone us on 1300 732 810 to speak to our helpdesk. We will happily discuss your particular issue and how we think it will be best solved. Alternatively, complete the Book a Technician form on our website and we will call you to discuss your problem.
With over 20 years’ experience and a large number of individual service calls we handle yearly, the list of what a ‘typical issue’ might be is very extensive. Some of the more common tasks we handle would be:

    • Server reliability issues, crashes etc
    • General network performance issues (both server and workstation)
    • Server and workstation upgrades
    • Network security concerns
    • Remote connection recommendation and configuration
    • Antivirus and spam control licensing and recommendations
    • Virus and spyware removal
    • Backup reliability and process failures
    • Internet reliability and performance issues
Our process of documentation for service calls is simple and informative. Upon taking details, the job is logged and attended to by one our technicians. When complete, the client will be emailed a schedule of the work that was undertaken and any additional recommendations or follow-up issues to which the technician would like to draw attention.

This detailed job description is also found on the Tax Invoice which is emailed or mailed directly to the client.

The reality is that this can vary. Like any service company, we don’t have unlimited resources but we do on any given day have a number of onsite technicians working in and around around metropolitan Melbourne.

We realise that some scenarios are more urgent than others and as such we will often reshuffle appointments accordingly to get to a client as quickly as we can. We can usually schedule something to suit – the easiest way to find out is to call us on 1300 732 810.

We service a wide range of customers. We have installed two workstation and one server environments through to multiple server environments with over 50 workstations. The majority of new installations and major upgrades we perform for business customers fall somewhere in between these two examples.

Most small businesses do not feel employing their own specialist IT support personnel is justified for a number of good reasons:

  • It is too expensive
  • Most small businesses don’t have enough work to keep one dedicated IT specialist busy and productive
  • Part-timers generally don’t have the skill set required

Many small businesses also don’t want to wait until problems develop before requesting specialist assistance. Experience has shown us that the right pro-active support can save over 80 per cent of downtime.

Engaging Business Works to provide a Support Plan is about minimising your IT costs and getting all the benefits a dedicated IT professional can provide for your business.

The standard inclusions are:

  • Your own dedicated part time professional technician
  • Helpdesk support
  • Specific onsite visits to troubleshoot and carry out maintenance
  • 24 hour monitoring systems for your network
  • Tier 1 response for emergency requirements
Yes, as far as your onsite requirements are concerned, you are not meeting new technicians every time you require assistance. You have a dedicated member of our team assigned to your account. The only time this changes if for some reason they are unable to attend to your requirement.
Our standard agreement is for 12 months but we are so confident in the level of service we provide that we offer a 30 day cancellation option at any point during the contract term.
Some of the benefits of a Support Plan are:

      • An expert on staff who can monitor systems and undertake repairs as needed
      • Reduce downtime
      • Cost-effective
      • No long term commitment
      • Forward Planning for your I.T environment
      • Discounted Hardware purchase’s
      • Fault Alerts
      • Appropriate documentation requirements
      • We speak with application vendors on your behalf

But perhaps not as obvious are the benefits of having a member of your team who really understands what your needs are and can present the options when appropriate. Through maintaining your network infrastructure, your IT support expert has the opportunity to reflect and make plans. Having a good feel of the strengths and weaknesses of a system will help facilitate plans for future upgrades and give a solid base of knowledge from which to move forward.

For more information on a suitable Support Plan for your business, or any of the other services offered by Business Works, call us today on 1300 732 810.