Casual or Managed IT Services and Support Melbourne

Which is best for my business?

Through both our Support Plan options and our casual or as required computer network support services we are engaged by a range of small to medium sized business customers to troubleshoot, service and maintain their computer systems and networks.

Some clients will utlise BusinessWorks to assist on an as required basis, normally to address a specific or range of issues which require attention.

Other clients believe in a total outsourcing model and will structure a preventative support and managed services plan to suit their budget and business requirements.

Clients often come to us requiring assistance with a variety of issues including

  • Poor network performance
  • System crashes & reliability issues
  • Concern about backup strategies
  • Vital updates and security patches missing
  • Missing and out of date antivirus and threat management systems
  • Use of old systems that adversely impact productivity
  • Inadequate or no documentation of system specifications
  • Disasters that need an urgent and suitably qualified and experienced Technician

If your business has the capabilities to avoid these problems through in-house IT support, then you may only require support on an ad hoc basis. However, if your business lacks the internal resources and expertise our Support Plan and Managed Services options may be much more effective.

The Benefits of Using Business Works

Businesses often lack the resources or time to adequately train IT support staff. All Business Works technicians are Microsoft Certified professionals or Systems Engineers.

Unlike part-time IT staff, they are on the job every day gathering real life experience, providing them with the expertise needed to handle a diverse range of situations professionally and quickly.

Business Works’ structured support options can be tailored to suit your needs, and include vital services such as 24 hour monitoring and help desk support.

For more information on Business Works computer network support services, call us today on 1300 732 810.