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Technician timeshare

Business Works has developed an innovative solution to onsite computer support Melbourne-wide for small to medium businesses: technician timeshare.

We understand that many businesses lack the resources to have full-time IT services staff to deal with network support, computer maintenance, and other IT issues. Often this lack of resources means that small businesses take a 'fire fighting' approach to technological issues, only seeking specialist assistance in the case of an emergency.

Ongoing, proactive network support and computer maintenance from specialist, highly trained IT services staff can help avert crises, which is how Business Works' technician timeshare program can help.

Part-time Professional Onsite Computer Support

 

Through this program, a member of our IT services team is assigned to your business, working part-time to provide ongoing network and onsite computer support. In this way, our experts can become familiar with your business, office and needs, ensuring a higher level of tailored assistance.

This program also ensures that you are dealing with a familiar face in the case of an emergency; you will always deal with the same team member.

Technicians split their time across a limited selection of companies, ensuring

that they are consistently trained and exposed to a variety of issues, building expertise to deal with any problem that may arise.

Complete Computer Maintenance Programs

 

Along with a dedicated part-time professional assigned to your business, you also receive:

  • Help desk: we offer a telephone service during business hours to help with minor queries
  • Help desk: we offer a remote diagnostic service for issues that can be solved remotely
  • Ongoing site visits for computer maintenance, network support
  • Troubleshooting visits as required
  • 24 hour system monitoring service
  • Tier One response for emergency issues

 

We offer a range of tailored program options for technician timeshare, depending on your needs and budget. Call Business Works today on 1300 732 810 for more information.

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