Managed IT Services Melbourne

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Managed IT Services in Melbourne for Small to Medium Sized Business

BusinessWorks are the specialists in providing small business IT support plans or managed IT services in Melbourne. We provide all types of network solutions and support, server support and IT support in Melbourne for all types of businesses including small business IT support. Deal with a real live team who live and work in Melbourne and are hell-bent on offering outstanding customer service.

We understand that many small businesses lack the resources to have full-time IT services staff to deal with network support, computer support, and overall IT support.

Ongoing, proactive network support and computer maintenance from specialist highly trained IT services staff can help avert crises, minimise disruption and downtime, provide a roadmap for your future IT investment and provide you with a solid IT infrastructure and support program that helps your business processes perform. A BusinessWorks IT Support plan including a Managed IT Services program can help.

  • Your own dedicated IT Systems Technician
  • Receive regular onsite visits
  • Unlimited help desk support
  • 24 X 7 server and network monitoring tools
  • Discounted rates for additional requirements
  • Preferential service for urgent requirements
  • Fixed monthly cost
  • Guaranteed response time
Daily system audit

How does it work?

Step 1: As part of our commitment to top tier service, we conduct our daily safety check on your systems every morning as part of our Managed IT services program.

Step 2: The checks identify errors, if any, on your systems.

Step 3: Our technical team is then notified of the problem(s), who rectify the errors as soon as possible.

Step 4: We then contact you with further updates as they are available and to let you know when any problems have been resolved.

Step 5: The detailed status of all your systems are provided to you in a daily email (also known as “Client Confidence Note”) for your information. An example of a “Client Confidence Note” can be seen below:

Client Confidence Note

Managed IT Services, why is this best for business?

Through our Managed services plans we are engaged by a range of small to medium sized business customers to troubleshoot, service and maintain their computer network, servers workstations and associated infrastructure. Other clients believe in a complete outsourcing model and we will structure a preventative support and managed services plan to suit a clients budget and business requirements.

Clients often come to us looking for a trusted partner to take control of their IT environments with a variety of issues, some of the more common are :

  • Poor network performance
  • System crashes & reliability issues
  • Poor backup & disaster recovery processes
  • Vital updates and security patches missing
  • Missing and out of date antivirus and threat management systems
  • Use of old systems that adversely impact productivity
  • Inadequate & out of date network documentation
  • Don’t have a technician familiar with the setup who can solve issues quickly
  • No roadmap for future business IT requirements
  • A lack of feedback available re current options alternative technologies etc

Your business has the capabilities to avoid these types problems and gain the expertise and experience only our Managed IT Services plans can provide.

The Benefits of Using BusinessWorks IT services and IT support

Businesses often lack the resources or time to adequately train IT support staff. All BusinessWorks technicians are Microsoft Certified professionals or Systems Engineers. Unlike part-time IT staff, they are on the job every day gathering real life experience, providing them with the expertise needed to handle a diverse range of situations professionally and quickly.

Business Works’ structured Managed IT Services can be tailored to suit your needs, and include vital inclusions such as 24 hour monitoring and help desk support.

For more information on Business Works Managed IT Services call us today on 1300 732 810.