Disruptive system updates. Recurring outages. Compliance demands. A lack of support. These are the common challenges we see healthcare organisations struggle with when they don’t have the right IT support backed by a team that genuinely cares.
At BusinessWorks, we’re the trusted technology partner of over 75 doctors and surgeons across Australia. We support specialist clinics and medical centres, have experience working with leading practice management platforms, and take a security-first approach to patient data protection. Our team handles IT, so you can focus on what matters – your patients.
Software Support
Support, maintenance, upgrades and integrations for leading practice management platforms including Genie Solutions, Gentu, Best Practice, MedicalDirector and third-party integrations.
Compliance
We support you to meet compliance and industry regulations, and stay up to date with changing requirements. This includes initial assessments, implementing processes and controls, and ongoing management.
Managed IT
Proactive monitoring and maintenance, monthly ICT health checks and unlimited IT support from a friendly, experienced team. We keep your day running smoothly, IT strategic and your practice ready for growth.
Cloud Solutions
From migrations to management, we provide cloud and Microsoft 365 solutions that scale with your business, protect data and let your team access the right information and systems - wherever they’re working from.
Cyber Security
We combine multi-layered cyber security with a proactive approach, ensuring sensitive patient data, systems, your team and your practice’s reputation are protected in the face of evolving threats.
Backup & Disaster Recovery
Regular backups and disaster recovery planning ensure you can prevent data loss and recover quickly if something goes wrong. As a result, you can minimise downtime and support compliance
Supporting Healthcare Practices
You need a technology partner that understands the consequences of downtime and IT that doesn’t keep up. At BusinessWorks, we know technology does more than support productivity for healthcare organisations. It underpins patient care and experiences, service delivery, compliance obligations and cyber resilience.
We’ve been a trusted technology partner for decades, delivering managed IT support for healthcare organisations in Melbourne, Sydney and across Australia. And we’ve built this reputation with a commitment to genuine partnerships, face-to-face conversations, and strategic guidance. We make IT simple, so technology stays efficient, secure and aligned with where you’re heading.
A partnership with BusinessWorks isn’t just better IT – it allows you to trade delays and disruption for more peace of mind. And because we know your industry and priorities, we can make a difference from day one, whether you’ve got a single practice or operate across multiple sites.
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If you’re struggling with application updates, we manage them end to end.
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If you’re tired of recurring outages, we conduct monthly health checks and spot issues early before they impact your day-to-day.
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If compliance feels overwhelming, we take the IT aspect off of your team’s plate.
A Local, Trusted Technology Partner Since 1987
Our Steps
1
Smooth Onboarding
Our onboarding process is designed to be simple, structured and low impact. We learn your environment and capture critical information, take over responsibilities, resolve long-standing issues and get started from day one. At the end of onboarding, your business is more secure and better supported.
2
Ongoing Support
You gain proactive maintenance and monitoring, and responsive in-person and over the phone support from your dedicated team. We focus on practical advice and solutions, and building strong partnerships that drive more efficient, secure and agile technology.
3
Regular IT Reviews
We run monthly ICT health checks and reviews. You get a clear picture of where your IT stands, and understand where proactive improvements can support your team, current and future goals, and business outcomes. When your report is ready, we go through findings and recommendations without any IT jargon, so you can confidently make the right decisions for your healthcare practice.
FAQs
Got a question? Find the answers here, or reach out to our team to learn more.
How does my healthcare organisation benefit from managed IT?
Standard IT support waits for something to break. Managed IT keeps technology secure, supported, and continuously improving. Your healthcare practice can rely on a proactive approach that minimises downtime, keeps sensitive data secure, and ensures your day is supported by technology (instead of being disrupted).
Can you support our medical practice management platforms and software?
We can. Whether you use Genie Solutions, Gentu, Best Practice, MedicalDirector, or third-party clinical and practice management integrations, we provide support, maintenance, upgrades and integrations. We keep your practice running smoothly, and free your team up from frustrating troubleshooting.
Can you keep patient data secure?
Yes. Consistent, multi-layered security measures including data encryption, controlled access, reliable backups and proactive monitoring ensure your patient data remains secure. This allows you to support compliance and industry regulations, and protect your practice’s reputation alongside trusted client relationships.
How do you minimise disruption to patient care?
Monthly ICT health checks are conducted to proactively identify issues. This allows us to fix problems early before they affect patient care, service delivery, or delay appointments. We go through these reports with you in person, so you understand the state of your IT and where there’s room for improvement.
Can you manage software and application updates?
We can. With strong experience supporting specialist clinics and medical centres, this is a process we’re well versed in. That’s why we manage software and application updates end to end, so you can minimise disruption and allow your team to focus on patients.
Do you provide in-person support?
We provide both remote and on-site support to healthcare clients throughout Melbourne, Sydney and across Australia. When you partner with us, we regularly visit your practice to better understand your environment, build strong relationships, and provide hands-on support when it’s needed.
How quickly can our team access support?
The average time it takes for us to answer the phone is 26 seconds, so there’s only a short wait until you talk to a real, local person that’s ready to help. And if you need after-hours support, we can help with that too care of 24/7 support options.
Can you support IT compliance requirements?
Yes. We manage compliance, from an initial assessment through to implementing the right controls, improving your cyber security posture, and maintaining compliance as your practice evolves over time. We can also help with Essential Eight and SMB1001 compliance requirements.