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Privacy Policy

1. Overview

At BusinessWorks, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Information We Collect

We may collect and hold personal information including (but not limited to):

  • Full name, job title, business name

  • Email address, phone number, and mailing address

  • Information submitted via forms (e.g. referrals, service requests)

  • Technical and diagnostic information (e.g. IP address, usage logs, device info)

  • Communications with our support or sales teams

  • Payment or invoicing information (where applicable)

 

3. How We Collect Your Information

We collect information:

  • Directly from you via forms on our website, email, or over the phone

  • Through referral submissions (e.g. when your details are entered by a referrer)

  • Automatically through cookies, website analytics tools, and remote monitoring systems

  • From third-party platforms we use to manage marketing, service delivery, or communication (e.g. HubSpot, Microsoft 365)

 

4. Why We Collect Your Information

We use your personal information to:

  • Deliver managed IT services and support

  • Respond to your enquiries and technical issues

  • Process referrals and onboarding for new clients

  • Send updates, alerts, and service communications

  • Conduct customer satisfaction surveys and improve our services

  • Comply with legal and regulatory requirements

 

5. Disclosure of Your Information

We may disclose your information to:

  • Our team members and contractors for service delivery

  • Trusted third-party service providers (e.g. cloud storage, ticketing systems, email marketing)

  • Authorities or regulators, if required by law

Some of these third parties may be located outside Australia, including in the United States, the EU, and other regions where our cloud-based tools are hosted.

 

6. Security of Your Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

  • Encrypted communication and storage

  • Multi-factor authentication on key systems

  • Regular internal audits and access controls

 

7. Access and Correction

You may request access to your personal information or ask us to correct any errors by contacting us using the details below. We aim to respond to all requests within a reasonable timeframe.

 

8. Cookies and Website Tracking

Our website uses cookies and analytics to collect data about how visitors use our site. This helps us improve your user experience and measure the effectiveness of our marketing.

You can control or disable cookies through your browser settings.

 

9. Marketing and Communication Preferences

We may send you service-related or promotional communications. You can opt out at any time by following the unsubscribe link in our emails or contacting us directly.

 

10. Complaints and Enquiries

If you have a question or complaint about our handling of your personal information, please contact:
Email: info@businessworks.com.au 
Phone: 1300 732 810
Mail: Suite 109/12-14 Cato Street, Hawthorn East VIC 3123

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We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied, you may escalate the issue to the Office of the Australian Information Commissioner (OAIC).

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11. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available here.

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Effective Date: 24/05/2025
ABN: 14 188 104 854

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